Frequently Asked Questions
Find answers to common questions about Lubi VPN.
Getting Started
How do I connect to Lubi VPN?
Download the app, sign in with your account, and tap the connect button. The app will automatically select the best server for you.
What platforms are supported?
Lubi VPN is available on iOS, Android, macOS, and Windows.
Do I need technical knowledge to use Lubi VPN?
No. The app is designed to be simple. Just tap connect and you're protected.
Billing
What payment methods do you accept?
We accept credit cards, debit cards, and select local payment methods depending on your region.
Can I change my plan?
Yes. You can upgrade or downgrade your plan at any time from your account settings.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your service will remain active until the end of the current billing period.
Refunds
What is your refund policy?
We offer a 30-day money-back guarantee on your first subscription payment. Contact support@lubivpn.com to request a refund.
How long does a refund take?
Refunds are typically processed within 5–10 business days after your request is approved.
Account
How do I reset my password?
Use the "Forgot password" link on the login page. We'll send a password reset link to your email.
Can I use one account on multiple devices?
Yes. The number of simultaneous connections depends on your plan.
Still have questions? Contact Support