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Refund Policy

Last updated: March 10, 2026

Overview

This Refund Policy describes the conditions under which refunds may be issued for subscriptions to the Lubi VPN service.

Lubi VPN is operated by Lubi Labs, LLC, a limited liability company organized under the laws of the State of Delaware, United States.

By purchasing or subscribing to the Service, you agree to the terms of this Refund Policy.

Subscription Payments

Lubi VPN may offer subscription-based services with recurring billing.

When you purchase a subscription, you agree that:

  • Subscription fees may be billed on a recurring basis (monthly, yearly, or other intervals)
  • Billing will continue until the subscription is canceled
  • You are responsible for managing your subscription settings

Refund Eligibility

Refund requests may be considered under limited circumstances, including but not limited to:

  • Duplicate payments
  • Billing errors
  • Technical issues that prevent the service from functioning as intended

Refund requests are reviewed on a case-by-case basis.

Submitting a refund request does not guarantee that a refund will be granted.

Non-Refundable Situations

Refunds generally will not be issued in the following situations:

  • Unused subscription time
  • Dissatisfaction with network performance in specific locations
  • Failure to cancel a subscription before the next billing cycle
  • Violations of the Terms of Service

Subscription Cancellation

You may cancel your subscription at any time.

Cancellation will prevent future billing but does not automatically entitle you to a refund for previously charged subscription periods.

After cancellation, your access to the Service may continue until the end of the current billing cycle.

Refund Requests

To request a refund, please contact our support team and provide the following information:

  • Account email address
  • Transaction date
  • Payment provider used
  • Description of the issue

Refund requests should be sent to:

support@lubivpn.com

Our support team will review your request and respond as soon as reasonably possible.

Payment Processors

Payments may be processed by third-party payment providers.

Refund processing times may vary depending on the payment provider and the policies of your financial institution.

Policy Updates

We may update this Refund Policy from time to time.

When updates occur, the revised version will be posted on this page with an updated "Last updated" date.